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We are moving to prepay from 1 October 2024

On 1 October 2024

We are moving to prepay.

We kindly request all patients to make full payment for services before receiving treatment.

This prepayment policy aims to minimize administrative tasks, reducing waiting times and improve overall service quality.

Please ask reception if you have any questions regarding our payment policy change.

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FINAL NOTICE - OUR BANK ACCOUNT NUMBER FOR ONLINE PAYMENTS HAS CHANGED.

FINAL NOTICE - OUR BANK ACCOUNT NUMBER FOR ONLINE PAYMENTS HAS CHANGED.

Our bank account number has changed for online payments, please direct your online payments to our new BNZ account 02-0108-0901011-000.

The old ANZ account 06-0294-0053174-01 will be closed by 31st August 2024.

Thank you

Practice Manager

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Notification of Fee increase from the 1st July 2024

Due to ongoing cost pressures and the gap between the government funding for primary care, Sunset Road Family Doctors fees will increase from 1st July 2024.

Please be advised each time your request requires the GPs time, whether it be an in clinic, video or phone appointment, a repeat prescription request, a referral or a form to be completed without an appointment a fee applies.

We look forward to you continuing to be a patient at Sunset Doctors, our new fees are displayed at reception and on our website.

We appreciate your support and understanding.

 

Kirsten

Practice Manager

Sunset Road Family Doctors

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Sunset Road Family Doctors join Green Cross Health Medical Group

Dear Patients,

This letter is to inform you Sunset Road Family Doctors have joined Green Cross Health Group. Our wonderful team will remain the same and continue to assist you in any way that we can.

Making the decision to sell the practice was not easy for specialist GP Dr Patti Piper, having worked at Sunset Road Family Doctors for 34 years, after co-founding the practice in 1990.

 

Dr Patti Piper wanted to share some personal words with you about her decision:

“I want to sincerely thank all my patients, some of whom have been with me since the early 1990’s. I will miss you all. It’s hard to let go but I wanted to prepare the practice for the future and with a new owner that is well able to take good care of my wonderful staff and patients alike. For a smooth transition I will continue to be part of the team until next March. I hope you all continue to support the practice I am so proud of into the future.”

 

Here at the practice, we remain committed to care for you and your family, our team consists of seven General Practitioners, one Nurse Practitioner, four Registered Nurses, one Health Improvement Practitioner, four administration staff and a Practice Manager.

 

Overseen by Dr Michelle Kweon lead GP at Sunset, Dr Kweon has been with the practice for over 5 years. Dr Kweon has a surgical and urgent care background and supervises the teaching of GP trainee doctors at the practice.

Registered Nurse Rachael Afu lead nurse has been at Sunset for over four years and has significant surgical, medical palliative care experience and brings to the practice a strong management base.

 

Wayne Woolrich, General Manager Medical at Green Cross Health wanted to share these comments with you about their decision to invest in the practice:

“We’re in a unique phase of growth and we’re excited to have Sunset Road Family Doctors with its incredible talent join our network. Patti and Kirsten and the team at Sunset Road have been great to work with through this time and we look forward to supporting them going forward. For the most part, as a patient you won’t notice there has been a change of ownership as the same team will be there continuing to support you when you come to visit.”

We are excited about what the future holds for our practice and support the change in ownership. Rest assured nothing much is changing around here. We look forward to continuing to support you and your family’s health needs. If you have any questions about the change in ownership, do let us know, we’re happy to talk about it.

 

Warm regards

Dr Patti Piper and the team at Sunset Road Family Doctors

 

 

Question & Answers for Patients

Q. Who owns the Doctors?

The Doctors medical centre network is part of Green Cross Health the leading provider of primary health care services in New Zealand. The Green Cross Health Group has been New Zealand owned and operated since 1981 and also has a pharmacy division with the Unichem and Life brands.

 

In Medical we are proud to have a team of 1,400 doctors, nurse practitioners, nurse’s and support staff across 66 practices supporting over 429,000 enrolled patients around the country. 

 

When is this change of ownership going to happen?

Sunset Road Family Doctors officially changed ownership on 1st April 2024.

 

Does this impact on the practice, doctors, team, wait times?

The change of ownership has no impact on the current running of the practice.  The same medical team will be servicing your needs.

 

No change of fee

The current medical fee’s stand until 01 July 2024

 

What is HouseCall

Separate from Sunset Family Doctors, backed by Green Cross Health and The Doctors medical centres, HouseCall, offers a convenient online GP service that puts patients in touch with an experienced doctor, when and where it suits you.

-       Registered NZ-based Doctors

-       Private, secure online consults, wherever you are.

-       Your regular GP will be updated with consult notes.

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Late Payment Fee & Administration Fee

We have a payment policy to ensure the smooth processing of our services and to encourage timely payments.

Late Payment fee:

Starting 29th September 2023, a Late Payment Fee of $10.00 will be applied to accounts that have not been settled within 7 days from the service date. This fee is designed to reflect the additional administrative costs associated with handling overdue payments. We encourage you to make payments on the day of service to avoid incurring this fee.

Furthermore, if an account remains unpaid for more than 30 days from the service date, an additional Administration Fee of $10.00 will be charged. This fee covers the additional administrative efforts required for managing overdue accounts that have not been resolved in a timely manner.

If you are having financial difficulty please speak to our Practice Manager to arrange a payment plan.

Our fees vary according to the length and type of consultation, level of Government subsidy, your age and your residency status. Our GP visits are FREE for under 14 year olds any other services provided to under 14 year olds will be charged accordingly.

Payment is expected at the time of consultation. Eftpos and credit card facilities are available.

For internet banking our account details are ANZ BANK 06 0294 0053174 00
You must put the name and chart number of the person whose account is being paid.

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Patient Credit Terms and Conditions of Trade

Sunset Road Family Doctors

Patient Credit Terms and Conditions of Trade

 

The following Terms of Trade apply to services provided by Sunset Road Family Doctors to its patients.  By signing, you hereby agree to the Terms and Conditions of Trade as stated:

 

  1. Any changes to the Terms and Conditions of Trade need to be agreed to in writing by both parties.

  2. Sunset Road Family Doctors expects a high standard of behaviour from our patients and our staff at all times. Patients and staff are all subject to SRFD Harassment and Bullying Policy in order to protect and foster development of the therapeutic relationship.

  3. No staff member of Sunset Road Family Doctors may agree to any terms other than as written in this contract.

  4. Prices Include GST unless otherwise stated.

  5. Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g. in instances where cost of goods increases, government surcharges increases, errors or omissions by Sunset Road Family Doctors or its representatives.

  6. Unless otherwise agreed, all services shall be paid for on the date of service.

  7. Payment shall be accepted in the form of cash, cheque, direct credit or direct debit.

  8. Where it is agreed that payment need not be paid on the day of service, it shall be paid within 7 days of the date of service.

  9. Sunset Road Family Doctors may withhold further provision of service where there is any outstanding amount due.

  10. Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.

  11. Late payment fees may be charged on overdue accounts at a rate to be decided by Sunset Road Family Doctors from time to time.

  12. Costs incurred to recover outstanding monies will be charged to the customer.

  13. Termination of the contract may apply where there is non-payment without prejudice to any claims Sunset Road Family Doctors may possess.

  14. No goods supplied by Sunset Road Family Doctors may be returned for credit.

  15. Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.

  16. Variations to the Terms of Trade may occur from time to time, and Sunset Road Family Doctors will notify the patient by way of invoice – receipt of which shall be deemed to be acceptance by the patient.

 

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