MISSED APPOINTMENT
We charge a $20 DNA (Did not arrive) fee per 15-minute appointment slot missed.
(For example, 45-minute Minor Surgery appointment = $60.00 DNA fee)
Appointments need to be cancelled no later than 3 hours prior to booked slot to allow us to fill the slot with another patient.
We are here for your ongoing care and to offer the best possible service. To help us achieve this goal, it is important to advise the practice if you are unable to attend your appointment.
At certain times of the year, there may be a wait of 2 – 3 weeks to see your preferred doctor. Unfortunately, these times are being impacted by appointments that are booked, but not attended.
THANK YOU